Fraveen CRM
CRM & Customer Data Management
A successful restaurant isn’t just about great food—it’s about building lasting relationships with customers. Fraveen’s CRM & Customer Data Management System helps restaurants track customer preferences, manage loyalty programs, and personalize experiences to increase customer retention and boost revenue. By leveraging AI-driven insights and automation, Fraveen allows businesses to understand their customers better and create tailored marketing strategies that drive repeat business.
FRAVEEN FEATURES
Build Stronger Customer Relationships
Fraveen’s CRM & Customer Data Management System helps restaurants turn one-time guests into loyal customers through personalized engagement, automated marketing, and AI-driven insights. By leveraging real-time customer data, businesses can enhance customer relationships, increase repeat visits, and maximize revenue.
Centralized Customer Data Management
Fraveen stores all customer interactions, preferences, order history, and feedback in a centralized database, making it easy for restaurant owners to track and analyze customer behavior. This data is automatically updated with every order, providing real-time insights into customer spending habits, favorite menu items, and visit frequency.
Personalized Customer Experience
With detailed customer profiles, restaurants can offer personalized promotions, customized menu recommendations, and exclusive discounts based on past purchases. Whether it’s sending a birthday special, recommending a dish based on past orders, or offering exclusive deals to frequent visitors, Fraveen enables hyper-personalized customer engagement.
Loyalty & Rewards Programs
Fraveen helps restaurants implement customized loyalty programs that reward customers for repeat visits. The system supports:
Points-based loyalty programs where customers earn points for every purchase.
Cashback & discount programs to encourage repeat orders.
Exclusive membership tiers that offer VIP perks and premium offers.
Automated reward tracking, reducing manual effort and improving customer engagement.
Automated Customer Communication
Fraveen streamlines customer communication through automated email, SMS, and push notifications, ensuring that restaurants stay connected with their guests. Restaurants can:
Send personalized messages and order confirmations.
Notify customers of special offers, promotions, and events.
Send reminders for upcoming reservations or exclusive loyalty benefits.
Collect and respond to customer feedback automatically.
Customer Feedback & Reputation Management
Fraveen allows restaurants to collect, analyze, and respond to customer feedback efficiently. The system automatically requests reviews after an order or visit, helping businesses:
Improve customer satisfaction by addressing concerns quickly.
Enhance their online reputation with positive reviews.
Use feedback insights to improve menu offerings and service quality.
Seamless POS & Marketing Integrations
Fraveen integrates with POS systems, marketing tools, and social media platforms to create a fully connected experience. This allows businesses to:
Track sales and customer trends directly from the POS.
Sync customer data with email marketing tools for automated outreach.
Utilize social media engagement to drive loyalty and new customer acquisition.
