Frequently Asked Questions
1. General Information About Fraveen
Fraveen is a fully integrated, cloud-based business management solution designed to streamline operations for businesses of all sizes. It offers an advanced POS system, inventory tracking, employee scheduling, customer relationship management (CRM), online ordering, and data-driven insights. Fraveen ensures businesses can operate more efficiently, increase revenue, and provide an exceptional customer experience.
Fraveen is ideal for:
- Restaurants, cafés, and food delivery services looking for automated order and customer management.
- Multi-location businesses and franchises needing centralized control across all outlets.
- Small businesses wanting to automate daily operations without high overhead costs.
- Enterprises requiring custom integrations, deep analytics, and scalable solutions.
Yes, Fraveen operates entirely in the cloud, ensuring businesses can access their system anytime, anywhere from any internet-connected device. This eliminates the need for on-premise servers, reduces downtime, and provides real-time data synchronization.
Absolutely! Fraveen is optimized for mobile phones, tablets, and desktops, allowing business owners and staff to manage operations on the go.
No installation is required! Fraveen is web-based, meaning you can simply log in from any browser to start managing your business.
2. Pricing & Subscription Details
Fraveen offers multiple pricing plans tailored to different business needs. Whether you're a small business, a franchise, or a multi-location enterprise, we have flexible plans to accommodate your requirements. Visit our pricing page for up-to-date details.
Yes! Fraveen offers a no-risk, no-contract subscription model. You can cancel at any time without penalties or hidden fees.
Yes! We offer a risk-free trial, allowing businesses to experience Fraveen’s full range of features before making a commitment.
Fraveen supports multiple payment options, including credit/debit cards, PayPal, Stripe, and direct bank transfers.
Yes! You have full ownership and control over your customer data. Fraveen does not share or sell your business information.
3. Order Management & POS Features
Yes! Fraveen offers a centralized dashboard where businesses can manage all orders in real-time, including dine-in, takeaway, delivery, and third-party integrations.
Absolutely! Fraveen is designed for single-location operations, multi-location franchises, and enterprise-level businesses, offering a centralized control system to manage menus, pricing, and reporting across all outlets.
Fraveen supports all major payment methods, including cash, credit/debit cards, QR code payments, mobile wallets (Apple Pay, Google Pay), and contactless transactions.
Yes! Fraveen provides real-time order tracking, allowing businesses and customers to monitor orders from placement to fulfillment.
4. Online Ordering & Mobile App Builder
Yes! Fraveen enables businesses to create a fully customized online ordering system that integrates directly with their POS, inventory, and customer database.
Yes! Fraveen allows customers to scan a QR code, browse the menu, and place orders instantly using their smartphones—eliminating long wait times and improving order accuracy.
Yes! Fraveen offers seamless integration with WordPress, Shopify, and other e-commerce platforms to enhance the online ordering and checkout experience.
5. Employee Management & Workforce Scheduling
Fraveen offers an AI-powered workforce scheduling system that automates shift assignments based on employee availability, workload, and business demand. The system helps prevent scheduling conflicts, optimizes staffing levels, and reduces unnecessary overtime costs, ensuring a more efficient and cost-effective workforce.
Yes. Employees can submit shift change requests, vacation requests, and sick leave applications directly through Fraveen. Managers receive instant notifications and can approve or adjust schedules accordingly. This simplifies shift management and improves overall workforce flexibility.
Fraveen tracks employee work hours, task completion rates, and individual sales performance, allowing managers to assess productivity levels. The system generates detailed reports on employee efficiency, helping businesses identify top performers and areas where additional training or support may be needed.
Yes. Fraveen’s workforce analytics provide insights into peak business hours, helping managers optimize staff allocation to ensure enough coverage without overspending on labor costs. The system also helps businesses identify patterns of excessive overtime and adjust schedules accordingly to maintain profitability.
Yes. Fraveen helps businesses stay compliant with labor laws by tracking employee work hours, break times, and overtime. It also provides contract management features to ensure employees are scheduled according to legal work-hour limits, helping businesses avoid fines and regulatory violations.
6. Customer Engagement & Loyalty Programs
Fraveen provides businesses with a customer relationship management (CRM) system that tracks customer preferences, purchase history, and feedback. Businesses can use this data to create personalized marketing campaigns, loyalty rewards, and exclusive promotions that encourage repeat visits and long-term customer loyalty.
Yes. Fraveen features a built-in loyalty rewards system that enables businesses to create custom reward programs based on customer spending. Customers can earn points for purchases and redeem them for discounts, free products, or exclusive offers.
Yes. Fraveen allows businesses to collect and manage customer feedback, including online reviews and survey responses. This helps businesses monitor customer satisfaction and address concerns in real time, improving overall service quality.
Yes. Fraveen integrates with various marketing platforms, including social media channels and email marketing services, enabling businesses to run targeted ad campaigns and expand their reach.
Yes. Fraveen allows businesses with multiple locations to track customer activity across all branches, ensuring a consistent and personalized experience regardless of where the customer makes a purchase.
7. Security, API, & Support Services – FAQs
Fraveen employs enterprise-grade security measures, including encrypted transactions, secure cloud storage, and regular data backups. This ensures that all business and customer data remains protected against unauthorized access or cyber threats.
Yes. Fraveen is fully compliant with international data privacy regulations, including the General Data Protection Regulation (GDPR), ensuring that businesses operate within legal data protection guidelines.
Yes. Fraveen offers an open API that allows businesses to integrate with third-party tools such as accounting software, CRM systems, payment gateways, and e-commerce platforms.
Fraveen offers 24/7 customer support via live chat, email, and phone. Additionally, businesses have access to training resources, user guides, and onboarding assistance to help them make the most of the platform.
Yes. Fraveen regularly updates its system with new features, performance improvements, and security patches to ensure businesses always have access to the latest technology.
Yes. Fraveen offers customization options for businesses that require tailored solutions, including custom integrations, branding, and workflow automation.